Refund Policy for StillPassage

At StillPassage, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, we prioritize customer satisfaction and strive to ensure that every experience with our delicious pizza and accompanying items is enjoyable. However, we understand that there may be situations when you need to request a refund. Our refund policy details are provided below to assist you with this process.

Order Cancellation

If you need to cancel your order, please contact us at +44 20 7946 0958 as soon as possible. Order cancellations are accepted within a limited time frame after the order has been placed. If your order has not yet been prepared, we will cancel the order and issue a full refund in the original payment method.

Refunds for Unsatisfactory Items

In the rare event that you are not satisfied with the quality of the food or beverage you received, we encourage you to contact us immediately. To be eligible for a refund or exchange, you will need to return the item in question within 2 hours of receipt, providing a reasonable explanation for the dissatisfaction.

Please note that we may require a photo of the unsatisfactory item and receipt for proof of purchase. After we have evaluated the situation, we may offer a full or partial refund, or a replacement item. The form of the refund will be in accordance with the original payment method used during purchase.

Refunds for Incorrect Orders

If you receive an incorrect order, please contact us at +44 20 7946 0958 within 2 hours of receipt, so we can arrange to send you the correct items. You will be asked to return the incorrect items in the condition received. Once we confirm the error, we will issue a full refund or dispatch the correct items at no additional cost to you.

Refund Processing

All refunds will be processed within a certain number of business days after the refund has been approved. The actual time it takes for the refund to appear on your credit/debit card statement may vary depending on your card issuer's policies.

Non-refundable Items

We cannot offer refunds on gift cards, promotional items, or custom orders that are made to your specific requirements.

Late or Missing Refunds

If you haven’t received a refund yet, first recheck your bank account and then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +44 20 7946 0958.

Amendments to This Policy

StillPassage reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website stillpassage.click. If we make significant changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have questions or concerns about our refund policy, please contact us at our customer service number +44 20 7946 0958. Your satisfaction is our top priority, and we are committed to providing you with quality food and service.

Thank you for choosing StillPassage, where we strive to serve the best pizza in town with a smile!

Last updated: January 1, 2023